Privacy Policy

Overview

Nombani ("Nombani," "we," "us," or "our") is a home intelligence and concierge service operated by Mobiventa LLC. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use the Nombani mobile application, website, and related services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

Information We Collect

Information you provide directly

• Account information: name, email address, phone number, and password
• Property information: address, square footage, year built, home type, and number of bedrooms and bathrooms
• Home Profile data: amenities (fireplace, pool, irrigation system, etc.), roof type, exterior materials, and other characteristics you disclose during onboarding
• Payment information: processed by Stripe; we do not store full card numbers
• Communications: messages, inquiries, or feedback you send us

Information collected automatically

• Device information: device type, operating system, and app version
• Usage data: features accessed, screens viewed, and interaction timestamps
• Location data: zip code and general region, used for climate zone resolution and provider matching
• Log data: IP addresses, crash reports, and diagnostic information

Information from third parties

• Service providers: vetted professionals may provide service completion reports, photos, and condition notes tied to your property
• Payment processors: transaction confirmation and billing status from Stripe

How We Use Your Information

We use the information we collect to:

• Provide, personalize, and improve the Nombani Service
• Build and maintain your Home Profile and personalized care plan
• Match your home with appropriate vetted service professionals
• Schedule, confirm, and communicate about service visits
• Process payments and manage your subscription
• Generate your Home Health Score and maintenance history
• Send service confirmations, visit reminders, and plan updates
• Respond to your questions and support requests
• Comply with legal obligations

We do not use your information to serve third-party advertisements. Nombani is an ad-free service.

How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

• Service professionals: We share necessary property and scheduling information with vetted professionals assigned to your home. They receive only what they need to perform the service.
• Service providers: We work with trusted third parties (cloud infrastructure, payment processing, analytics) who process data only on our behalf under strict data processing agreements.
• Legal requirements: We may disclose information if required by law, court order, or to protect the rights and safety of Nombani, our users, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before such a transfer.

Your Home Data

Your Home Profile — including your home's age, amenities, systems, and service history — is among the most sensitive data we hold. We treat it accordingly:

• Your Home Profile is used exclusively to personalize your Nombani plan and service calendar
• Service history and Home Health Score data is stored securely and linked only to your account
• When you sell or transfer your home, you may request a full export of your maintenance history to share with buyers
• We do not share your home data with real estate platforms, insurers, or marketers without your explicit consent

Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us at privacy@nombani.com. We will retain certain information as required by law or for legitimate business purposes (such as billing records).

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete information
• The right to delete your account and personal information
• The right to opt out of certain communications
• The right to data portability (export of your home maintenance history)
• California residents: additional rights under the CCPA, including the right to know and the right to opt out of sale (we do not sell personal data)

To exercise any of these rights, contact us at privacy@nombani.com.

Security

We implement industry-standard security measures to protect your information, including encrypted data transmission (TLS), encrypted storage, access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

The Nombani Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

Mobiventa LLC — Privacy Team
Email: privacy@nombani.com
Website: mobiventa.com

We will respond to all privacy requests within 30 days.